Estridge Communities

Estridge is proud to announce that customer surveys for the first half of our fiscal year report that 47% of home sales were from the referral of a current Estridge homeowners. We are honored so many Estridge homeowners are either referring Estridge as a new home builder in Indianapolis to their friends and family or building another new Estridge home.

This figure is reported in a third-party customer survey taken by Woodland, O'Brien and Associates of every new Estridge homeowner both after closing and then again on the anniversary of their closing. The referral rating of 47% greatly exceeds the national average of new home builder referral sales of 12% to 15%. Additionally, the new homeowner survey reported a 98% Willingness to Refer rating by Estridge homeowners suggesting excellent customer satisfaction and continued impressive homeowner referral sales in the future.

Of Estridge’s referral ratings, Keith O’Brien, Woodland, O’Brien & Associates Partner, states, “These are the strongest referral sales results we are seeing anywhere, and it is a testament to the company’s dedication to customer satisfaction for these many years.”  

In addition to referral rate, Estridge achieved nationally leading results in multiple areas. Customer satisfaction of production (new construction) quality reached over 96% positive ratings, greatly exceeding industry averages as well. Also standing out, was the Willingness to Refer of Estridge homeowners on their year anniversary of closing. This rating grew to 100% Willingness to Refer in those surveyed after a year of Estridge home ownership.

Estridge provides a three-year HomeLife™ Maintenance and Reliability Program, providing routine maintenance visits for three years, as well as emergency service, one of the most extensive warranty programs in the country.

“We are honored that Estridge home owners hold high regard for our company. The quality standards and processes in place at Estridge lead the country in ensuring a well-built, thoughtfully-designed home our home owners are proud to own. Growing our neighborhoods through the relationships of our home owners is ideal in creating connected communities,” states Paul Estridge, Jr., President & Chief Servant of The Estridge Companies.”  

To learn more about Estridge Homes and New Home Neighborhoods in Indianapolis, visit www.Estridge.com.